VDK Website Privacy Policy

At Van De Kaap Travel and Tours, we take your privacy seriously. We are committed to protecting your personal information and ensuring it is handled responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information. Henceforth, Van De Kaap Travel and Tours will be referred to as VDK.

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USE OF VDK WEBSITE

You may use the VDK website to browse the content, compare tour/hike options and obtain an indication of prices. A selection of services is available for instant booking. The final itinerary and price for certain services are only available and binding when agreed upon between the client and VDK and confirmed in writing. The content provided on this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. It remains the property of VDK.

PRIVACY POLICY

We value your privacy and want to be transparent about the information we collect. By using our website or our services and communicating with us electronically or engaging with us in any capacity, you consent to the processing and transfer of your personal information as described in this Policy. All information gathered from the online forms on our website is used to personally identify our clients. We use your personal information only for the specific purposes for which it was collected. These purposes may include (i) communicating with you, answering your questions and addressing your requests; (ii) providing and improving our services; (iii) website analytics; (iv) fulfilling legal or research requirements; (v) conducting market research or customer satisfaction surveys; (vi) to comply with legal obligations or industry regulations; (vii) disclosing your information to trusted third-party service providers who assist us in delivering our services — these providers are contractually obligated to handle your information securely; (viii) disclosing your information by law, court order, or to comply with regulations. We only keep your information as long as necessary, to fulfill the purpose for which it was collected as required by law and as per agreements with you. However, you have the right to access, rectify, or delete your personal information. To exercise these rights, please contact us at *vdk@vandekaaptours.co.za*. You can also object to the processing of your information for marketing purposes. We may update this Privacy Policy at any time. The revised version will be posted on our website. Please note that this Policy does not extend to third-party websites linked from our website, and websites that link to or advertise on our website.

YOUR DATA RIGHTS

You have certain rights regarding your personal information under the POPIA of 2013. ACCESS: You can request a copy of the personal information we hold about you. CORRECTION: You can request to have any inaccurate or incomplete information corrected. DELETION: You can request that we delete your personal information under certain circumstances. OBJECTION: You can object to the processing of your information for marketing purposes or other reasons. COMPLAINTS: You have the right to lodge a complaint with the Information Regulator if you believe your data rights have been infringed. LEGAL ACTION: You have the right to take legal action in case of alleged interference with the protection of your personal information.

COOKIES

We use cookies and similar tracking technologies to improve your experience on our website. Most of the cookies we use are session cookies. They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognise your browser when you next visit our site. WHAT ARE COOKIES? Cookies are small data files stored on your device by your web browser. They help websites remember information about you and your preferences, such as login details and browsing habits. Cookies help make our website more user friendly, efficient, and secure. HOW DO WE USE COOKIES? Essential Cookies: These cookies are essential for the website to function properly and allow you to access secure areas. Performance Cookies: These cookies collect anonymous information about how you use our website. This helps us improve the website’s performance and user experience. Functionality Cookies: These cookies remember your preferences to personalise your experience. Targeting/Advertising Cookies: These cookies are used to deliver relevant advertising to you on our website and other platforms. We may use both first-party (VDK) and third-party cookies for this purpose. CAN YOU CONTROL COOKIES? You can control how cookies are used in your browser settings. Most browsers allow you to block or delete cookies entirely, or to notify you when a cookie is being sent. However, please note that some parts of our website may not function properly if you disable cookies. By continuing to use our website, you consent to the use of cookies as described above. For more information about cookies and how to manage them, please visit the website of your web browser.

ANALYTICS & ADVERTISING

We may collect non-personal information about website usage to understand user behaviour and improve our website.

INFORMATION REGULATOR

You have the right to lodge a complaint with the Information Regulator in writing as per their website https://inforegulator.org.za/ to: COMPLAINTS EMAIL: POPIAComplaints@inforegulator.org.za; GENERAL ENQUIRIES EMAIL: enquiries@inforegulator.org.za; https://inforegulator.org.za/wp-content/uploads/2020/07/Infographic-2-of-2022.pdf; PHONE 010 023 5200

THANK YOU FOR TAKING THE TIME TO READ OUR PRIVACY POLICY

Please contact us *vdk@vandekaaptours.co.za* if you need clarification on any point. We look forward to exploring with you!

LEGAL NOTICE